The management of Ibadan Electricity Distribution Company (IBEDC) Plc has appealed to its esteemed customers with huge outstanding to pay their bills. This is to avoid any type of interruption due to the ongoing mass disconnection exercise.
A statement signed by the company’s chief operating officer (COO), Engr. John Ayodele said IBEDC is embarking on a mass disconnection exercise, due to customer apathy towards payment, which is affecting the quality of service delivery.
“We are revamping our revenue generation strategy to ensure that monies not collected due to huge debts, non-payment of bills, under-payment of bills, bypassing of meters, use of illicit meters and energy theft are recovered to enable us to fulfill our obligations to customers and market operators”.
As we all know, there has been a significant drop in electricity generation across the country, which has invariably caused the power supply to our valued customers to be reduced; this drop in production from the GENCOs is also attributable to their inability to pay for the gas, which is denominated in dollars. When customers do not pay for electricity consumed, this has a ripple effect, as we cannot serve the electricity value chain.
The COO, however, urged customers with disputed invoices to take their complaints to the nearest IBEDC office to seek redress or adjustments in cases where the complaints are genuine and verifiable. In addition, he advocated with customers to get their meters under the Meter Asset Provider Scheme (MAP) to end billing disputes.
“The meters will record your precise consumption, so please request a prepaid meter if you don’t have a meter, if your meters are outdated or faulty; and if you have a new building. Visit any IBEDC office in your area or go online to request the meters at msms.ibedc.com or www.ibedc.com,” he said.
He also explained that customers who purchase meters under the MAP program will be reimbursed in due course through energy units. On the question of tariff rates which have given rise to arguments in certain circles, Engr. Ayodele said only the Nigerian Electricity Regulatory Commission (NERC) has the power to determine what customers have to pay for electricity based on their hours of supply.